Privacy Policy

1. Introduction

Kaspi Trade ("we", "us", or "our") respects the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

2. Information We Collect

We may collect and process the following categories of information:

• Contact information such as your name, email address, and phone number when you submit a contact form or inquiry.
• Account information provided when registering for or using any of our services.
• Technical data including IP address, browser type, device information, and pages visited, gathered automatically through standard web logging and cookies.
• Communications you send us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect for purposes that include:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, support requests, and other communications.
• Improving the functionality, content, and user experience of our website.
• Complying with applicable legal obligations and enforcing our terms.
• Sending administrative or service-related communications, where applicable.

4. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal data: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided such interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyze how our site is used. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

6. Data Sharing and Disclosure

We do not sell personal data. We may share information with third-party service providers who perform functions on our behalf, such as hosting or analytics, subject to appropriate confidentiality and data protection obligations. We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Kaspi Trade, our users, or others.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the context in which it was collected.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal data is transferred to countries outside your own jurisdiction, we will take reasonable steps to ensure it is treated securely and in accordance with this Privacy Policy and applicable data protection requirements.

10. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your data, and the right to object to certain processing or request data portability. To exercise any such rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we will notify you through the website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us via the details listed on our Contact page.